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Performance Training and Management Development Programmes
Our performance training for sales and aftersales is designed to equip your staff and Management with the desired skills and knowledge needed in todays business environment. We use our guided discovery process that ensures learning is retained.
We design and train on a full range of topics for both sales and aftersales, passenger car and commercial vehicle.
This takes place all over the world (training this year from Costa Rica to Jhakarta) for a variety of dealer groups and O.E.M's including Mercedes-Benz, Porsche, Hyundai and Chrysler.
Maxiima
Our aftersales development programme is based on customer research.
Maxiima improves CSI, active loyalty and profitability, it also
improves staff morale and retention. Maxiima forms the basis of PAS 80 - the British Standards Institute "Gold
Standard" for the automotive aftermarket.
Salesmax
A new look at what the modern customer wanted revealed many barriers to a sale in the traditional sales approach. Salesmax removes these barriers and assists customers to buy and uses unique measurements and performance indicators that ensures sales staff remain focused on the key performance issues.
Strategic Consulting
Whether its a decision to be made about developing a marketing programme to retain customers or strategically developing talent within a workforce, our real-world knowledge of human behaviour and the intrinsic motivators people need for a given business culture will add value to your decision making process. This understanding also underpins our design of the ideal customer journey to ensure active loyalty of both staff and customers.
Workplace Intervention
We ensure that the maxim of "if you can't do it then train it" is not true! We are proud to say that we are capable and enjoy delivering these solutions into the workplace.
Job Benchmarking
Businesses everywhere are seeking better ways to secure the talent necessary for success. But what talent does a job require for superior performance? Only the JOB has the answer, so let the job talk and listen carefully. Our patented job benchmarking process enables businesses to assess the job and talent to find the best job fit.
We can quickly determine the behaviours, values, personal skills and task preferences required for superior performance. Our job benchmarking process makes it easy to remove common biases often associated with the hiring process. Instead, factual data based on job requirements provide a solid foundation for coaching and business success!
Business Benchmarking
As experts in business improvement we are able to provide full benchmarking data for your business to allow you to compare your networks effectiveness against others.
Software Solutions
Loyalty Locker - aftersales follow up and reporting system;
Proprietry sales process tools;
Performancedriven - Management system;
Tri-Metrix -Recruitment and people development system.
Warranty Risk Management
Our warranty products and programmes have been designed to assist you in meeting and maintaining your manufacturers warranty requirements, providing you with the ability to identify departmental and personnel shortfalls in your warranty processes with ease.
We aim to reduce warranty spend and increase quality feedback for vehicle manufacturers, as well as improving their dealer networks complience towards their warranty requirements.
Futuremapping Coaching
An innovative performance coaching methodology whereby during regular
visits and remotely using our loyalty locker and performance driven
system we work with staff to improve your business.
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