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March 2009

Keep in touchNewsletter - March 09 (adobe.pdf)

March 2009

Maxiima case study (adobe .pdf)

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Winter 2008/9 newsletter (adobe .pdf)

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Sept 2005

AA Support programme -PAS 80 (adobe .pdf)

March 2005

BSI-New Customer Service Standard: March 2005 publication (adobe .pdf)

Aimed at helping businesses in the aftermarket, Automotive Advantage regularly produces articles for the press and motoring institutions.

This page provides you with an opportunity to view these as they are published as well as stories about Automotive Advantage.

The article directly below, published by the IMI was written by Peter Turner of Automotive Advantage.It looks at the complex role of the service advisor and why it often reported as one of the most stressful jobs.

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Women Drivers Survey Download (adobe .pdf)

IMI Service Advisor Article download (adobe .pdf)

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